Account deletion
Last updated : 8 août 2026
You may request deletion of your Hia account and the personal data associated with it at any time. This page sets out the procedure to follow, the data that is erased, and the data we are required to retain.
How to request deletion
- Send an email to the address at the bottom of this page, from the email address associated with your Hia account.
- Use the subject line: Account deletion.
- We verify that the account is yours, then carry out the deletion.
Processing takes place within 30 days at most of receiving the request. You receive an email confirmation once the deletion is complete.
What is deleted
- Your account and login credentials
- Your profile: first name, last name, display name, photo, date of birth
- Your saved addresses and location data
- Your registered devices and notification tokens
- Your favourites and notification preferences
- Your reviews and the photos you posted
- Your correspondence with support
What is kept, and why
Some data cannot be erased immediately, for legal reasons:
| Data kept | Reason | Duration |
|---|---|---|
| Order history and associated accounting records | Tunisian accounting and tax obligations | The applicable legal period |
| Security logs (IP address, sign-in timestamps) | Security, fraud prevention, evidence in the event of a dispute | A limited period |
Data kept in this way is dissociated from your identity as far as the law permits: it no longer identifies you directly and is no longer used to contact you.
Alternative: disable rather than delete
If you simply no longer wish to be contacted, you can disable notifications in the app’s settings, or revoke the location permission in your phone’s settings, without deleting your account.
Questions
For any question about your data, write to us at the address below. See also our privacy policy.